The rules that apply when you buy a service from Smart Consulting Lab: how a contract is made, how and when you pay, your right to cancel, refunds and rescheduling.
Version of 19 October 2026.
Smart Consulting Lab is the registered business name (CRO business name no. 733476) of Jasna Škiljan, sole trader, 63 The Green, Clonattin Village, Gorey, Co. Wexford, Y25 R650, Ireland. VAT no. IE9829105AA. Email jasna@smartconsultinglab.com, phone 083 082 8368. In these terms “we” and “us” means Smart Consulting Lab, and “you” means the client.
These terms apply to every service listed on our pricing page: tax returns, bookkeeping, business coaching and business consulting. Your engagement letter sets out the scope of your particular service. If the engagement letter and these terms differ, the engagement letter applies, except that nothing in it reduces your rights as a consumer.
You are a consumer if you buy a service for purposes outside your trade, business or profession. Examples are a PAYE employee or pensioner who orders a Form 12 return, or a private individual who orders a landlord return for their own property. Consumers have extra rights under the Consumer Rights Act 2022, including the 14-day cancellation right in section 6. Sections marked “consumers” apply only to you if you are a consumer.
You are a business client if you buy the service for your trade, business or profession, for example as a sole trader, a company or a founder setting up a business.
Before we can start, the law requires us to verify your identity (see section 10). We start work once identification is complete and the payment due on order has been received.
All prices are in euros and include VAT at the applicable rate. The price in your engagement letter is fixed for the agreed scope. If the scope changes, for example a second property or an extra tax year appears, we send you a new quote and do not continue the extra work until you accept it. We do not charge a percentage of any tax refund.
| Service | When you pay |
|---|---|
| Form 12, Form 11 and landlord tax returns | The full fee, before work starts. |
| Monthly bookkeeping packages | Monthly in advance, at the start of each month. |
| Mentoring (single session, Start, Momentum, Growth) | In advance, per session, per package or per month. |
| Fixed consulting packages | Half on order and the balance on delivery. |
| Hourly consulting | Invoiced after the work, payable within 14 days. Billed per started 30 minutes. |
| Advisor on Call | Monthly in advance. |
| Start Smart bundle | Monthly in advance. |
You can pay by bank transfer or by card through the payment link on the invoice. If an invoice stays unpaid 30 days after its due date, we may pause the work after giving you written notice. We never file a return before the fee for it has been paid.
If you are a consumer and the contract was made at a distance (online, by email or by phone), you can cancel it within 14 days of the day the contract was made, without giving a reason.
The easiest way to cancel is the online withdrawal form, available from the “Withdraw from contract here” link at the bottom of every page. You fill in your name, email and the contract, and press “Confirm withdrawal”. You then automatically receive an email confirming receipt, with the content of your withdrawal and the date and time we received it.
You can also send us a clear statement by email to jasna@smartconsultinglab.com or by post to the address in section 1, for example using the model form at the end of this page. It is enough that your withdrawal is sent before the 14 days end.
We refund every payment you made under the contract within 14 days of receiving your cancellation, using the same payment method you used, unless you agree to another method. You pay no fee for the refund.
We do not start work during the cancellation period unless you ask us to. If you want us to start straight away, for example because a deadline is close, we will ask you to confirm in writing (in the engagement letter or by email) that:
Once a service has been fully performed at your express request, the right to cancel no longer exists (Consumer Rights Act 2022). This applies, for example, when:
If you cancel within the 14 days and the service has only been partly performed, you pay an amount proportionate to the work done up to the moment you told us you were cancelling, and we refund the rest. In a package, sessions already held count as performed, and only the remaining sessions are refunded.
This section applies to everyone after any 14-day cancellation period has ended, and to business clients from the start.
We may end an engagement immediately if identification under section 10 cannot be completed, if fees remain unpaid after written notice, or if continuing would break the law or professional rules. When an engagement ends, we remove our Revenue agent link and return any original documents you gave us.
We are not responsible for penalties, interest or surcharges that arise because information was provided late, incomplete or incorrect.
Coaching supports your own decisions and is not therapy. Neither coaching nor consulting is legal advice or investment advice, and we are not authorised to give investment advice. Where you need a solicitor or a regulated financial adviser, we will tell you.
As a provider of tax and accounting services we are a designated person under the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010, as amended. Before work starts, and from time to time afterwards, we must verify your identity and address and, for a company, its beneficial owners. We cannot act for you until this is done. If we cannot complete identification, we refund any fee paid for work not yet done. The law requires us to report any knowledge or suspicion of money laundering or terrorist financing, and may prevent us from telling you that we have done so.
We do not hold client money. Tax refunds are always paid by Revenue directly into your own bank account.
We keep your affairs confidential, except where the law requires disclosure. Reports, plans and templates we produce for you are for your own use. We keep the right to reuse our general know-how and templates. How we handle personal data is explained in our privacy notice.
Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.
For business clients, our total liability arising from an engagement is limited to the amount set out in the engagement letter or, if none is set out, to the fees paid for that engagement in the 12 months before the claim. We are not liable to business clients for indirect loss or loss of profit.
Under the Consumer Rights Act 2022 a service must be supplied with reasonable care and skill and must match the information we gave you before the contract. If it does not, you are entitled to have the service performed again or, if that is not possible or not done within a reasonable time, to a price reduction or, in some cases, to end the contract. These terms do not affect those rights. Independent information on consumer rights is available from the Competition and Consumer Protection Commission at ccpc.ie.
If you are not happy with our service, please write to jasna@smartconsultinglab.com. We acknowledge your complaint within 5 working days and give you a full answer within 14 days. If we cannot resolve it, a consumer may use the Small Claims procedure of the District Court for claims up to €2,000, or the courts.
These terms and every contract with us are governed by Irish law, and the Irish courts have jurisdiction. If you are a consumer living in another EU country, you keep the protection of the mandatory consumer law of that country and may bring proceedings there.
We may update these terms. The version that applies to your contract is the one in force on the day the contract was made. Material changes to an ongoing service are notified to you in writing at least 30 days in advance, and you may end the service before they take effect.
Complete and return this form only if you are a consumer and wish to cancel the contract.
To: Smart Consulting Lab, Jasna Škiljan, 63 The Green, Clonattin Village, Gorey, Co. Wexford, Y25 R650, Ireland · jasna@smartconsultinglab.com
I hereby give notice that I cancel my contract for the supply of the following service: ______________________
Ordered on: ____________ · Name: ______________________
Address: ________________________________________________
Signature (only if this form is sent on paper): ______________________ · Date: ____________
Smart Consulting Lab